Refund policy
You may request a return within 30 days of receiving your order, in accordance with our return policy.
Due to the unique nature of our mystery bags, returns are only accepted if the item arrives with significant damage. Significant damage includes scenarios such as broken items, missing parts, or severe defects that impair the function or aesthetic of the product. Please provide clear pictures of the damaged product and your receipt or proof of purchase when requesting a return.
Due to the unique nature of our mystery bags, returns are only accepted if the item arrives with significant damage. Significant damage includes scenarios such as broken items, missing parts, or severe defects that impair the function or aesthetic of the product. Please provide clear pictures of the damaged product and your receipt or proof of purchase when requesting a return.
Return or exchange requests due to reasons such as “disliking the product,” “changing one’s mind,” or “making a wrong purchase,” which are not related to product quality, will not be accepted.
Our customer support team reviews all return and exchange requests. If an item does not meet our criteria for a manufacturing defect or quality issue, a return or exchange may not be offered.
When purchasing non-full sets, it is possible to receive duplicate items. Receiving duplicates is normal and does not qualify for after-sales service requests. To avoid duplicates, we recommend purchasing a full set.
If you purchased a "full set" of products but received duplicate items, please provide:
Photos of all products in the full set
Order number and unboxing video. Once verified, we will resend the missing items to ensure your full set is complete without duplicates.
To initiate a return, you can contact us at hello@minisciples.com. Please note that returns will need to be sent to the following address:
Minisciples
P.O. Box 270026
Corpus Christi, TX 78427
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at hello@minisciples.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@minisciples.com.
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@minisciples.com.
